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As a communications professional, you are constantly looking for ways to streamline processes and monitor quality. Chatbots can help with that. Its application increases efficiency, cost reduction, and increased customer and employee satisfaction. But how do you start doing that?
I haven’t had time to play with Chatfuel myself, but I found the example that My Electronics Lab had realized with Chatfuel interesting enough for a blog post. Chatfuel is a (free) online service that makes it relatively easy to build a Facebook chatbot. That chatbot recognizes the texts that a use enters and then responds to them. That doesn’t …
What was the first chatbot in history?
A chatbot is an automated interlocutor. Responding to command. The first chatbot was developed in 1964 and was the first bot to actually pass through the Turing Test. A chatbot can be used for a number of things including ordering food. Want to know what the Turingtest means? Or would you like to learn more about how to deploy chatbots? …
When you’re browsing a website and bumping into a question, you’ll soon be inclined to consult the chat. For a company, it can be quite time-consuming to operate this chat manually. A chatbot will provide an outcome. The chatbot is the latest customer service trend. Where you used to be spoken to by an employee of the company in question, …